Flying Academy ("we", "us", "our") is committed to protecting the privacy and personal data of visitors, prospective students, and customers who interact with our websites, online forms, services, and communication channels in the European Union, the United States, and other regions where we operate.
This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and relevant U.S. privacy and communications laws.
1. Personal Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Email address
- Phone number (including mobile number for SMS or WhatsApp communication)
- Country of residence
- Training interests and program inquiries
- Application and enrollment details
- Scheduling and consultation information
- Communication history
- Any other information voluntarily provided via forms, calls, messages, or direct communication
2. Legal Basis for Processing (GDPR – EU/EEA)
For individuals located in the European Union or European Economic Area, we process personal data based on one or more of the following lawful grounds:
- Consent – when you voluntarily submit forms or opt in to receive communications
- Contractual necessity – to provide requested services or training programs
- Legitimate interests – to respond to inquiries, manage student relationships, and improve our services
- Legal obligations – to comply with aviation, educational, or governmental regulations
You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
3. How We Use Personal Information
Personal information is used strictly for legitimate business and educational purposes, including:
- Responding to inquiries and consultation requests
- Providing information about pilot training programs, theory courses, ATPL exams, and scheduling
- Sending application forms, instructions, and relevant links
- Managing student onboarding, support, and customer services
- Communicating operational, service, or administrative information
4. SMS & WhatsApp Communications (EU & US Compliance)
By providing your phone number and giving explicit consent, you agree to receive SMS or WhatsApp messages from Flying Academy related to your inquiry, application, training, or student services.
- Message frequency may vary
- Message and data rates may apply
- Messages are conversational, informational, or service-related only
- We do not send promotional spam or share messaging consent with third parties
Opt-Out of SMS & WhatsApp Marketing
You may opt out of receiving promotional SMS or WhatsApp messages from us at any time by replying "STOP", using the unsubscribe option provided, or contacting us directly. Opting out will not affect essential service-related communications.
For users in the United States, SMS communications are handled in compliance with applicable laws, including the TCPA and carrier requirements.
5. Sharing of Personal Information
We may share personal information only with trusted third-party service providers that assist us in operating our services, such as:
- CRM and student management systems
- Communication and messaging platforms
- IT infrastructure and hosting providers
- Regulatory or governmental authorities where required by law
Flying Academy does not sell, rent, or trade personal information. SMS and WhatsApp consent is never shared with third parties or affiliates.
6. International Data Transfers
Personal data may be processed or stored outside your country of residence, including within the EU or the United States. Where required, appropriate safeguards are applied to ensure compliance with applicable data protection laws.
7. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. While we strive to protect all personal information, no electronic transmission or storage method can be guaranteed to be 100% secure.
8. Cookies and Website Analytics
Our websites may use cookies or similar technologies to enhance user experience, analyze website usage, and support internal analytics. Users can manage or disable cookies through browser settings; however, some website functionality may be affected.
9. Minors
Our services may be used by individuals from the age of 16. For users under the age of 18, personal data is processed only in connection with flight training or educational services and, where required by law, with the knowledge or consent of a parent or legal guardian.
10. Your Data Protection Rights (GDPR)
If you are located in the EU/EEA, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
Requests can be submitted via our website contact channels.
11. Policy Availability and Updates
This Privacy Policy is publicly available on our website, linked near consent language on web forms, and included in the website footer. We may update this Privacy Policy from time to time. Any changes will be published on this page with immediate effect.